Make the staff request route clear

Prepare the instructions staff need for their first leave request. Explain where they book, who decides and how they find or change the outcome.

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Smart Leave Desk

Choose one official route

Explain where staff submit requests and how they access it. Avoid leaving messages, spreadsheets and the new system equally authoritative.

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What is the agreed request route, and when does it take effect?

Explain the information needed

Show how to select dates and partial days and where to find the relevant policy. Do not ask staff to share sensitive details in general notes.

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What will staff need to know before their first request?

Identify the decision owner

Tell staff who reviews requests, how cover is checked and what to do if the usual approver is away.

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Who handles decisions and questions about a pending request?

Explain changes and confirmation

Show how staff find the decision and request a correction or cancellation. Pending leave should not be described as approved.

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How will staff check the outcome or change their dates?

Read alongside your checklist

Introduce a clear leave request route to staff

Sources and further reading

References checked 15 November 2026. Check the source for updates and the scope of its guidance.